All business undertaken by Gown Bridal with its customers shall be subject to these terms and conditions. These conditions shall be incorporated in the contract to the exclusion of any terms and conditions stipulated or referred to by customers. No variation or amendment of these conditions or oral promise or commitment related to them shall be valid unless committed to writing and signed by or on the behalf of both parties.

1. Upon ordering, a non-refundable booking fee as agreed is required in the respect of all the gowns, accessories and any other service agreed to. This is not refundable in any circumstance.

2. Goods ordered cannot be exchanged and money will not be refunded or transferred to other orders.

3. Ownership of all items and goods remains with gown Bridal until full payment is made.

4. Risk in goods shall be transferred to the customer immediately on delivery to the customer, or in custody on the behalf whichever is sooner. Once the items have left our premises, we are no longer able to insure the items against loss, theft, damage or any other incident.

5. No claim for damages will be accepted once the goods have left the premises of Gown Bridal and the buyer must satisfy themselves as to the condition of the goods and immediate draw our attention to any defects or discrepancies. We will not be liable for any defects or discrepancies subsequently discovered.

6. Gown Bridal will store your dress/ accessories for an agreed period.

7. A booking fee will be taken for all orders, with an agreed date for the final balance to be paid & no dresses will be ordered until the final balance has been paid in full. All our gowns are bespoke and made to measure so once full payment has been made. The order is then unique to each customer and no refund or exchange can be given.

8. Unless a fixed date for the supply of goods has been agreed and stated at the time of purchase, the customer is agreeing to the supply of goods taking a nominated lead time, this can vary from item to item. Often taking 6 months.

9. Once measurements have been taken, we will advise if a stock size or made to measure. At this point we will discuss any weight loss of gain with an agreement to adjust the size ordered. Both parties are to agree to the sizes and any additional weigh loss or gain will be the responsibility of the customer. Any additional alterations required to take in the dress or alter due to weight loss or weight gain will incur an alterations charge. This service of alterations does not have to be carried out at Gown Bridal. We will not stand any charges for internal alterations unless agreed. Equally if the customer goes elsewhere are receives an additional cost, we will not accept any liability for these costs.

10. Orders for gowns that are non-standard measurements will be discussed at the time of order and agreements made for additional charges or additional cost involved.

11. In the event that the customer requires any alterations to goods supplied by Gown Bridal, a reasonable additional charge will be paid. The amount will be agreed by the customer in advance and monies will be paid as a separate transaction. The customer is agreeing to subcontract the alterations within an agreed time frame and costing.

12. Alterations undertaken are agreed and the work is carried out. Alterations are made to each purchase with the buyer’s full awareness of risk to the garment. Excessive alterations made from personal choice to amend the items hold the risk of compromising the garment or item in question. E.g. reduction of a dress more than 1/2 sizes can vastly alter the fit of the gown and may not sit as intended.